Customer Service
- Shipping & Delivery
- All orders received before 12.00 and where the item is in stock will be shipped the same day.
Orders received after 12.00 and the item is in stock, will be shipped the following day.
Where ordered items are out of stock we will inform you of the delay, and ship the goods when they become available.
Standard delivery will be via Courier to any UK address.
On Route collection enables the item to be shipped to any Unipart service centre and collected by an authorised person. Items which are shipped under On Route collection, and are not collected within 7 days of dispatch, will be returned to LCL with shipping and handling costs charged to the customer
Items ordered under our “Lift Down” service, will be subject to additional “Lift Down” cost of £25.00 which will prioritise the item through our logistics operation. Additional delivery charges will also be made which will be dependant on the courier service levels requested.
Overseas shipments are excluded from our standard shipping terms, and will be agreed on a per order basis. - Cancellations and Returns
- The Customer may not cancel orders once accepted by Lift Components Limited (the Company). The Company may, at its discretion and in writing, allow for an order to be cancelled subject to the Company recovering from the Customer all associated costs incurred by the Company. In the event of cancellation of only part of an order, the Company may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.
The Customer may only return products to the Company, and receive a credit or refund, on the following conditions:
The Customer must contact the Company prior to the return of any products and obtain the prior consent of the Company and obtain a returns number (to be quoted on all returned paperwork) please contact 0844 778 2348
Return must be made within 10 days of the date of delivery (as stated on the delivery documentation). Products must be returned to the Company in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale. Products must be returned to the Company adequately packed and despatched freight prepaid, clearly labelled to: Stores, Lift Components Ltd, 123 Abbey Lane, Leicester LE4 5QX.
The Customer must follow any specific instructions which appear in the Company catalogue or with any product regarding its return to the Company.
For products returned due to Customer error or because they are no longer required and returned in accordance with 1. to 3. (above) a handling charge will be applied. This handling charge is set out in the terms & conditions.
Where the Customer returns products to the Company not in accordance with 1. to 4. above (for example, more than 10 days from the date of despatch or in an unfit state) the Company may refuse delivery and return the products at the Customer's expense or may apply a handling charge which relates to the actual cost of reprocessing (subject to the minimum charge set out in the terms & conditions
This returns policy excludes software, calibrated products, non-catalogue products, extended range products and specially manufactured products. The Company accepts no responsibility for any loss of or damage to products in transit from Customer to the Company or for any items received by the Company with them. - Terms & Conditions
- 1 Entire Agreement
These Terms and Conditions govern the supply of goods sold by Lift Components Limited Company (No. 00154755) of The Otis Building, 187 Twyford Abbey Road, London NW10 7DG (the “Supplier”) to the Customer and constitute the entire agreement between the parties. They supersede all prior dealings, negotiations, representations or agreements between the Supplier and the Customer in respect of the subject matter of the Contract.
2 Customer Orders
2.1 All orders placed by the Customer shall be deemed to be an offer to purchase goods (the “Goods”) on the basis of these Terms and Conditions and are subject to acceptance by the Supplier. No contract for the supply of Goods (“Contract”) will come into existence until the Supplier despatches the Goods or sends an email to the Customer confirming that the Goods have been despatched (whichever is earlier). The processing of the Customer’s payment and acknowledgment of the Customer’s acceptance of the order does not constitute legal acceptance of the Customer’s order.
2.2 The Supplier’s website services require registration and subsequent access to those services will be subject to an approved User ID and Password. Information that the Customer provides on the Supplier’s website must be accurate and complete.
3 Price and Payment
3.1 The price payable for the Goods comprising the order is as set out on the Supplier website at the time the Customer places the order plus any charges for delivery and insurance as set out in the order form.
3.2 Errors may occur on the Supplier website and Goods may be incorrectly priced in which circumstances the Supplier will not be obliged to supply the Goods at the incorrect price.
3.3 Subject to clause 3.4, the Supplier must receive payment for the whole of the price of the Goods comprising the order and any delivery charges applicable before the order can be processed, unless the Supplier has agreed otherwise in advance in writing.
3.4 If the Customer is an account Customer payment shall be made in full at the end of the month following the date of invoice. Time shall be of the essence for payment. The Supplier may revoke credit if the Customer fails to make payment when due. If payment is not made when due, interest shall accrue and become payable on all overdue amounts from the date when payment was due until the date when payment in full is actually made (including any accrued interest together with any reasonable legal or other recovery costs) in accordance with the terms of the Late Payments of Commercial Debts (Interest) Act 1998 or such other Acts governing these matters as may be in force from time to time.
4 Drawings
4.1 All specifications, drawings and particulars submitted by the Supplier are approximate only and the descriptions and illustrations contained in any product supporting literature, including text, pictures and graphics displayed on the Supplier’s website are intended to present a general idea of the Goods and none of these shall form part of the Contract. All drawings prepared by the Supplier under the Contract shall remain the property of the Supplier and the copyright is reserved accordingly. No copies or extracts shall be taken without the Supplier’s prior written consent.
5 Delivery and Title
5.1 The Supplier will deliver the Goods in accordance with the order usually within the estimated delivery time. Estimated times for delivery and completion shall run from the date of receipt of an official written order. All such items will be treated as estimates only and shall not involve any contractual obligation. Although the Supplier will use all reasonable endeavours to despatch or complete by the dates stated the Supplier will be under no liability whatsoever for failure to do so. In the unlikely event that the Customer has not received all the Goods within the estimated delivery time, the Customer must notify the Supplier immediately. The Customer must not schedule or commence any installation work until after the Customer has received his order and checked all the Goods for any defects or missing parts.
5.2 Without prejudice to clause 5.1, upon delivery of the goods to the Customer, the Goods shall be at the Customer’s risk. In spite of delivery having been made, title in the goods shall not pass to the Customer until the price for the Goods has been paid in full and no other sums whatsoever shall be due to the Supplier from the Customer. Until title in the Goods passes from the Supplier, the Customer shall hold the Goods on a fiduciary basis as bailee and shall store the Goods at its own cost separately from all other goods in its possession and marked in such a way that they are clearly identified as the property of the Supplier. The Supplier may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Customer.
6 Warranty
6.1 The Goods are supplied with the benefit of any warranty given by the manufacturer of the Goods (details of which will be provided to the Customer with the Goods or otherwise on request (the “Warranty”)), provided the Customer complies with the provisions of clause 6.2 and those contained within the Warranty (the “Warranty Conditions”).
6.2 If Goods become faulty during the period of the Warranty for reason other than ordinary wear and tear or as a result of any acts, omissions or misuse of the Goods, the Customer may return the Goods to the Supplier. The Supplier shall repair (or at its option) replace the Goods with the same or superior Goods, free of charge. Any repair or replacement of goods relating to faults arising after expiry of the Warranty shall be charged at the Supplier’s cost.
6.3 The Customer’s sole remedy in respect of any failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions.
6.4 The Supplier will have no liability with regard to any claim in respect of which the Customer has not complied with the claims procedure in the Warranty Conditions.
6.5 The Supplier will be given a reasonable opportunity and facilities to investigate any claims made under the Warranty and the Customer will if so requested in writing by the Supplier, promptly return any Goods the subject of any claim and any packaging materials, securely packed and carriage paid, to the Supplier for examination.
7 Liability
7.1 The following provisions set out the entire financial liability of the Supplier to the Customer in respect of any breach of these terms and any representation, statement or tortiuous act or omission, including negligence, arising under or in connection with the Contract.
7.2 All warranties, conditions and other terms implied by statute or common law (save for the condition implied by section 12 of the Sale of Goods Act 1979 (as amended)), are to the fullest extent permitted by law, excluded from the Contract.
7.3 Nothing in these terms and conditions excludes or limits the Supplier’s liability for:
(a) death or personal injury caused by its negligence;
(b) fraud or for fraudulent misrepresentation; or
(c) any other liability which may not otherwise be limited or excluded under applicable law.
7.4 Subject to clause 7.3 above, the Supplier will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Contract for any economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by the Customer arising out of or in connection with the provisions of any matter under the Contract. - 7.6 Subject to clause 7.3 the Supplier’s total liability to the Customer under or connected with these terms will not exceed 125% of the price payable for the Goods for any one event or series of connected events.
8 Termination
The Supplier may suspend further supply or delivery, stop any goods in transit or terminate the Contract by notice in writing to the Customer if the Customer is in breach of an obligation hereunder or becomes unable to pay its debts when they fall due or proceedings are commenced by or against the Customer alleging bankruptcy or insolvency. Upon termination, any amounts due from the Customer to the Supplier shall become immediately due and payable and the Supplier shall be under no further obligation to supply Goods ordered by the Customer.
9 Force Majeure
The Supplier shall have no liability to the Customer for any failure or delay in supply or delivery or for any damage or defect to Goods supplied or delivered hereunder that is caused by any event or circumstance beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes.
10 Lifts Regulations 1997
10.1 New lifts installed after 30 June 1999 are required to comply with The Lifts Regulations 1997. The Customer shall have sole responsibility for ensuring compliance with such regulations and the Supplier gives no warranty or representation as to the suitability of any Goods purchased by the Customer for the purposes of compliance with the Lift Regulations 1997.
10.2 The Customer must inform the Supplier if any Goods are not required for use as replacement parts but are intended for use in new lift installations as the relevant Lifts Regulations documentation will be required.
11 General
11.1 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partially illegal, invalid, void, voidable, unenforceable or unreasonable, it will to the extent of such illegality, invalidity, voidness, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision will continue in full force and effect.
11.2 Failure or delay by the Supplier in enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.
11.3 Neither the Supplier nor the Customer intend that any term of the Contract should be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
12 Law
If any provision (or part of a provision) of the Contract is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions will remain in force. The Contract shall in all respects be subject to and construed in accordance with English Law.
WARNING
The installation of replacement parts or components in lift and escalator equipment should be performed by a trained Lift Engineer who is familiar with the operation and control of the system which is being repaired. Improper installation may endanger the installer, the public, and the equipment.
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