Technical Help Queries
Below is a list of common parts with essential information that is required to enable the Technical Help team to successfully identify the part(s) you require. The most important information that we require for all queries is:
“Who’s Lift“? (Manufacturer).
All the pictures shown in the guide are of OTIS components but some questions will apply to all other manufacturers’ components.
Brakes
Any request for brakes or components:
Arms, Linings, coils, Release Tools
Essential Information Required
The Machine Type.
The Vintage tag details from the Brake & Machine.
(Gen2 Brakes): Duty load of the lift (KG).
Machine vintage tag number. Example 06/AAA20220????
Buffers (PIT)
Any request for car or counterweight Pit buffers
Essential Information Required
The outside diameter & Height sizes.
Reference number from any stamps upon the buffer.
Colour of Tag
Buttons (Push)
All requests for push buttons
Essential Information Required
Lift manufacturer.
Shape
L.E.D Style & Colour i.e. Halo, Spot
Finish i.e. Chrome, Brushed or Brass
Vandal Resistant
Contact style i.e. 4pin Plug, Terminal Blocks, Hardwired
Chicklets
Any request for chicklets or button surrounds.
Essential Information Required
Description of the shape of chicklet and Button.
Legend.
Braille.
Milky insert
Position of the Button, Braille & Legend
Finish i.e. Chrome, Brushed or Brass
Vandal Resistant
Detector Edges
All requests for
Essential Information Required
Manufacturer name & type i.e. Lambda 2, 3, LC, Memco’s, Formula System
Mount location of the edges.
Style. Slimline 2D, 3D
Reference Numbers from the Edges or Control Unit on top of the lift car.
Door Entrance Components
Any requests for Entrance Components:
Aircords, Rollers, Pulleys, Buffers, Top Track, Sills, Guide Shoes, Door Panels, Hangers, Skates
Essential Information Required
Header Number Example Car Header: 19/F..24460Y
Landing Header 25/F..23100D
Centre or Side opening doors
Opening Size (Clearance width between the doors when open)
NB: (ROLLERS) if unable to provide a header number see Rollers Misc.
Door Operators
Any requests Door Operators & Components:
Belts, Arms, Cogs, Limit Switches, Motors
Essential Information Required
Door Operator type i.e. 9550CC, 9550T, DO2000, 6970
The Vintage Tag details. Example 23/A9950CC
Voltage & RPM.s (for complete operators & motors) 9550CC FC09550T
Drive Units
Any requests for complete Drive units
Essential Information Required
Drive Type i.e. OVF10, 20, Delta VF
Voltage & Kilowatt rating
Type of controller i.e. MCS220, Elevonic, MS300
Encoders / Taco’s / Couplings
All requests for any type of Encoders/Taco’s/Couplings i.e. Machine, Door Operator
Essential Information Required
Manufacturers Name.
Spec details.
Machine Type
Vintage tag details from the component which the Encoder/Taco is fitted to.
Fuses
All requests for fuses.
Essential Information Required
Manufacturers Name
Style i.e. Glass, Cartridge, Bottle,
Ampage & Voltage
Outside Diameter & Length (As per picture provided)
Governors & Tension Devices
All requests for Governors & Components:
Essential Information Required
Vintage tag details from the Governor
Normal & Tripping Speed (For complete Governor Replacement)
Tension Devices & Components – Vintage Tag Details
Guide Shoes / Gibs / Inserts
For any Guide Shoes, Gibs, Inserts
Essential Information Required
Vintage tag stamp or casting reference from the shoe.
Single “U”shaped channel or 3 piece set Insert
Sizes of the insert Length, Width, Blade size ESSENTIAL
Keys / Keyswitches / Release Keys
Keys
Essential Information Required
Manufacturers name & Reference Number from the key
Keyswitches
Essential Information Required
Manufacturers name or type i.e. Kaba, SH, RONIS, DOM
Spring Loaded, Arrested, Removable
Function i.e. Independent Service, Door Partition
Finish i.e. Chrome, Brushed or Brass
Release Keys
Essential Information Required
Shape & Type i.e. Euro (Triangle), Half Moon, “V”, Drop Release
Length (Size)
Lift Manufacturer
Locks
All lock & component requests: Rollers, Beaks, Contacts, Complete
Essential Information Required
Lock Type
Vintage tag number. Example 27/FAA23400L
Header Number - (see Door Entrances)
Left or Right hand (When facing the lock, the beak points to which direction?)
Any requests for Machines & components. Seals, Bearings, Gaskets, Motors
All requests for
Essential Information Required
The Machine Type
Vintage Tag Details. Example :06/AAA20220AK14
Position Indicators
Any requests for Car or Landing position indicators & Components.
I.e. Bulbs, Load Plates, Displays, Housings, Brackets
Essential Information Required
Type i.e. LCD, DOT Matrix, Segmented
Colour
Reference number from the edges of PCB inside.
Any Vintage tag details
Printed Circuit Boards & Software
PCB’s
Essential Information Required
Reference numbers from the board edges. Example GAA26800BA20
Type i.e. MCB, LCB, TCBC, Remote Station
The location of the PCB and its function
Software (Eproms / EEproms)
Essential Information Required
The Type or reference number from the PCB the software is for
NB: Reference Numbers marked with 610 are not necessarily the correct number use the example.
Push Plates (Landing)
All queries for landing Push Plates.
Essential Information Required
Full description as follows:
Shape & Quantity of the button used
Shape of the plate
Any direction arrows
Raised or Flush mounted
Vandal Resistant
Vintage tag details from inside housing
Relays & Contactors
All requests for Relays, Contactors, Timers, Circuit Breakers, Auxiliaries
Essential Information Required
Manufacturers Name & Reference No
Voltage AC / DC
Contact Configuration i.e. Normally Open, Normally Closed
Timers
Timing Range, Delay On or Off, Voltage
Circuit Breakers
Quantity of Phases/Poles
Ampage Range & Voltage
Rollers (Miscellaneous)
For any Rollers of any type including non-Otis.
Essential Information Required
Roller Type i.e. Hanger/Suspension, Kicking, Car Guide, Lock
Full Dimensions:
Outside Diameter
Width
Bearing or Bore outside diameter
Flat Track, Tyre Insert
Material
Valve Blocks & Components
All requests for Valve Blocks & Components: i.e. Spools, Seals, Valves , Coils, Motors , Pumps
Essential Information Required
Manufacturers name i.e. Blain, GMV, HEIC, CEAM Vintage Tag Details Example 06/9753AG
Valves - Flow Rate & Voltage
Motors – Voltage, Kilowatt, Dimensions
Pumps – Flow Rate, Dimensions